Refund policy

If your gift arrives damaged or incorrect

Use our contact form within 30 days of delivery with your order number and clear photos of the item and packaging. For a confirmed defect, damage or incorrect item, we will arrange a replacement at no extra cost or a refund where appropriate. If we require a return for such an issue, we cover the return shipping. Contact us before sending anything back.

Change-of-mind returns

Each gift is produced for your order. We do not accept change-of-mind returns or exchanges, including choosing the wrong finish or box. Please review your selection and the printed card message before checkout. This does not affect your rights for faulty, damaged, misdescribed or undelivered goods, or any cancellation or return rights required by applicable law.

Canceling or changing an order

Contact us through our contact form as soon as possible. We can cancel or change an order while it has not entered production; once production begins we may be unable to change it. If shipment is delayed beyond the stated preparation period, we will give you an updated date and the option to cancel the unshipped order for a full refund.

Refunds

Approved refunds are issued to the original payment method. For a confirmed damaged, faulty, incorrect or unshipped canceled order, the refund includes the applicable original shipping charge. Your bank may take additional time to post it. We will confirm the refund by email; contact us if it has not appeared after 10 business days.

Please do not return items to the address on the parcel without our instructions. We will provide the correct address if a return is required. This policy does not limit mandatory consumer rights.